Where is Spotlight Exercise™ located?
Our headquarter is located in San Francisco. Supply warehouses in: USA & China
How can I contact Spotlight Exercise™?
Is shipping free?
Yes, we proudly cover the shipping fee for all our customers.
How long will it take to receive my order?
Once you place your order, please allow 5-7 business days to process your orders.
Estimated shipping times:
5-10 Days **NOTE** - **Shipping times may be extended due to COVID-19**
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. No return will be accepted without contacting our customer service (email@example.com).
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within as soon as days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible (firstname.lastname@example.org).
How long is the returns process?
Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.